Sifaro Support
Allion LLC — Last updated: July 27, 2026
Welcome to the support page for Sifaro VPN. If something is not working, or you simply have a question, you are in the right place. The fastest way to reach a human is email, and we answer every message.
Contact Us
Email: ehsan@allionapp.com
We aim to reply within two business days. To help us solve your problem on the first reply, please include your device model, your iOS or Android version, the app version shown at the bottom of the settings screen, the country you are connecting from, and a short description of what happened.
Frequently Asked Questions
The app will not connect
First try a different server from the server list — a single location can be temporarily unreachable. If no server connects, switch between Wi-Fi and mobile data, since some networks block VPN traffic. If it still fails, email us the country you are in and the name of the server you tried.
I subscribed but the app still shows the free tier
Open the settings screen and tap Restore Purchases. Make sure you are signed in to the store with the same account you used for the original purchase. If the free tier persists after restoring, email us the receipt the store sent you and we will fix it.
How do I cancel my subscription?
Subscriptions are managed by the store, not by us. On iOS, open Settings > your name > Subscriptions. On Android, open the Google Play app and go to Payments and subscriptions > Subscriptions. Cancelling stops the next renewal; access continues until the end of the period you already paid for.
The connection is slower than my normal internet
Some loss of speed is unavoidable, because your traffic travels further and is encrypted. Choosing a server geographically closer to you usually helps most. Premium servers carry fewer users and are consistently faster.
How do I change my advertising or privacy choice?
Open Settings > Privacy options in the app to reopen the consent form at any time. On iOS, tracking permission is additionally controlled by the system in Settings > Privacy & Security > Tracking.
The app crashed, or something looks wrong
Please email us with a screenshot if you can. Crash reports also reach us automatically, but a description of what you were doing makes the fix much faster.
Deleting Your Data
Deleting the app removes everything stored on your device. To delete the server-side record as well, email us from the address associated with your account, or include your account identifier from Settings > About. We complete deletion within 30 days.
Privacy
Our privacy policy explains exactly what the app processes and why: https://allionapp.com/sifaro-privacy